If you need any help or have any questions, call or email.

Store Number: 610.328.5920

Email: Anton@AwardConnection.com or Harlan@AwardConnection.com

 

Frequently Asked Questions

Is engraving included in the pricing of trophies, plaques and awards?

Yes. We outline in our shopping cart the standard number of lines and characters per line that is included as part of the pricing.


How long does it take to make my order?

Our normal production time is 10 business days from time of order approval.  Some items, i.e. bronze plaques, silver repair/replating, and embroidered patches may require longer production times, please check with us for those items.
Note: During the months of April, May and June production times are typically 15 business days.


Are Rush Orders available?

Yes. Please contact us to discuss the details of your rush order request at 610-328-5920.


What forms of artwork should I submit?

Award Connection is PC based and files created in Adobe Illustrator, Adobe Photoshop and Corel Draw are recommended. All fonts must be converted to curves/outlines and the file saved or exported as an EPS file. We can only accept PC compatible fonts. We highly recommend Postscript fonts rather than True Type fonts. Files should be a minimum of 300 dpi and not exceed 15mb in size. We can accept files compressed with WinZip. We are unable to use files saved in the following formats: GIFF (.gif), PICT, CGM, MS Word, MS Excel, or PowerPoint, Bitmap (.bmp), and JPEG (.jpg) file formats require additional art charges.


I can't find what I am looking for can I contact you for a special order?

Absolutely, Simply call Award Connection at 610-328-5920 and describe what you're looking for, the price range, customization, timeframe, etc. We'll help find you find the right trophy, award or promotional product for for your event or occasion.


Can I order products from the shopping cart and then send engraving details by email?

Yes. Simply place your order for the number of products you need and we will work with you either by phone or email to collect the custom engraving for your awards, trophies, plaques, etc.


Do you accept Purchase Orders?

Yes we accept purchase orders but only if an approved account is setup 4 weeks prior to order fulfillment.


Is it safe to place an order with Award Connection online?

All transactions are processed on a secure encrypted connection and we will not sell or distribute your personal information, it is only for internal use by Award Connection.

 

Policies

Production

Our normal production time is 10 business days from time of order approval.  Some items, i.e. bronze plaques, silver repair/replating, and embroidered patches require longer production times, please check with us.

Recommended lead time / production time for orders during the months of April, May and June is 15 business days. Rush service is available, please contact us.

Call us at 610-328-5920.

Artwork

The following guidelines are provided to assist you in submitting art that will ensure satisfactory and timely completion of your order.  Submitted art is printed "as is". We expect that you have proofread your art and/or copy before sending it to us.

Camera ready art is defined as black and white line art that has sharp, clean lines, requires no retouching, and is complete with text and/or graphics. (Artwork is not returned unless requested.)

Artwork that is NOT camera ready, or Art requiring clean up or redrawing will incur an art charge.

Artwork is not camera ready if:

We are PC based and files created in Adobe Illustrator, Adobe Photoshop and Corel Draw are recommended. All fonts must be converted to curves/outlines and the file saved or exported as an EPS file. We can only accept PC compatible fonts. We highly recommend Postscript fonts rather than True Type fonts. Files should be a minimum of 300 dpi and not exceed 15mb in size.  We can accept files compressed with WinZip.

We are unable to use files saved in the following formats: GIFF (.gif), PICT, CGM, MS Word, MS Excel, or PowerPoint.  Bitmap (.bmp), and JPEG (.jpg) file formats require additional art charges. Contact us for a quote.

 

Shipping

We use Federal Express and UPS ground as normal means of shipping.  Other services are available and may incur additional charges.  All shipments are inspected and packed securely in our warehouse, any claims for damaged goods should be made to the shipping company prior to accepting the shipment. 

 

Payments

We accept company checks, purchase orders (if an approved account is setup 4 weeks prior to order), credit cards (Visa, American Express, Discover and MasterCard).

 


 

Privacy Notice


This privacy notice discloses the privacy practices for Award Connection.  This privacy notice applies solely to information collected by this web site. It will notify you of the following:

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site.  We only have access to collect information that you voluntarily give us via email or other direct contact from you.  We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time.  You can do the following at any time by contacting us via the emails address or phone number given on our website:

Security
We take precautions to protect your information.  When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.  You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline.  Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.  The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately.

 

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